Refund Policy

Effective Date: January 1, 2026

Refund Policy

Thank you for choosing UBM INC. We are committed to providing high-quality digital marketing and software solutions. This Refund Policy explains the circumstances under which refunds may be issued.

By purchasing our services, you agree to this Refund Policy.

Service-Based Business

UBM INC. provides professional services, including but not limited to:

Website Design & Development
Custom Software Development
Mobile Application Development
Search Engine Optimization (SEO)
Google Ads (PPC) Management
Social Media Marketing
Branding & Graphic Design
UI/UX Design
IT Consulting
Business Automation
Cloud Solutions
Website Maintenance & Technical Support

Because our services involve customized work, planning, consultation, and development, refund eligibility depends on the stage of the project.

Project Cancellation

Clients may request to cancel a project before work begins.

If no work has been performed, a full or partial refund may be issued at UBM INC.'s discretion.

If work has already begun, charges may apply for work completed up to the cancellation date.

Non-Refundable Services

The following services are generally non-refundable once work has commenced or has been delivered:

Custom software development
Website design and development
Mobile application development
Digital marketing services
Search engine optimization (SEO)
Google Ads campaign setup and management
Branding and graphic design
Consulting services
Domain registration
Website hosting
Third-party software licenses
Subscription services already billed
Completed milestones or delivered work

Eligible Refund Requests

Refund requests may be considered when:

Services have not yet started.
A duplicate payment was made.
A billing error occurred.
UBM INC. is unable to deliver the agreed service.

Each request is reviewed individually.

Refund Processing

If a refund is approved:

Refunds will be issued to the original payment method.
Processing times typically range from 5 to 10 business days, depending on your financial institution.
Any third-party processing fees that cannot be recovered may be deducted where permitted by law.

Client Responsibilities

Clients are responsible for:

Providing accurate project requirements.
Responding to requests for information in a timely manner.
Reviewing deliverables promptly.
Supplying necessary content, images, credentials, and approvals.

Project delays caused by missing client information do not automatically qualify for a refund.

Chargebacks

Before initiating a chargeback with your bank or credit card provider, please contact UBM INC. We are committed to resolving billing concerns quickly and professionally.

Unauthorized or fraudulent chargebacks may delay future services and require additional documentation.

Changes to This Policy

UBM INC. reserves the right to update or modify this Refund Policy at any time. Changes become effective upon publication on our website.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

UBM INC.

980 N Michigan Ave, Suite 1090 #144100
Chicago, IL 60611
United States

Phone: +1 (571) 569-2864

Email: info@ubminc.com